Terms & Conditions

Welcome to PRIME DEPT. By using our website and placing an order, you agree to the terms below.

1. Orders

Please make sure your details are correct before placing an order, including your name, address, phone number, email, and chosen size.

Once an order has been placed, we may not be able to change or cancel it if it has already been processed.

2. Products

We do our best to make sure product photos, colours, sizes, and descriptions are accurate.

Colours may look slightly different depending on your screen.

Some pieces may have small differences due to production, washing, printing, or fabric. That's part of the character of the product.

3. Pricing & Payments

All prices are shown in Philippine Pesos (₱) unless stated otherwise.

We reserve the right to change prices, promotions, or product availability at any time.

4. Shipping

Orders are shipped to the address provided at checkout.

Once your order has been handed to the courier, delivery times may vary depending on the courier and location.

We're not responsible for delays caused by the courier, incorrect addresses, weather, or circumstances outside our control.

5. Returns & Refunds

Our return and refund policy applies to all eligible orders.

Please check our Returns & Refunds Policy before making a purchase.

6. Promotions

Discount codes and promotions may have their own terms, including expiry dates, minimum spend, or product exclusions.

Promotions cannot be combined unless we specifically say otherwise.

7. Website Use

Please don't misuse, copy, damage, or attempt to interfere with our website or its content.

All content on this website—including our name, logo, photos, graphics, designs, and text—is owned by or licensed to PRIME DEPT. and may not be used without permission.

8. Availability

We do our best to keep the website and products available, but we can't guarantee that everything will always be in stock or that the website will always be available.

We reserve the right to cancel an order if there is an obvious pricing error, stock issue, payment issue, or suspected fraudulent activity.

9. Contact

Got a question or an issue with your order?

Reach us at:

EMAIL: deptprime@gmail.com
IG: primedept_